I have no hesitation in recommending Bryce Hearing Services. From first appointment, to fitting, to follow up, the service offered by Jayne has been first class.
Some time ago I decided I needed to have my hearing tested. Conversation with friends over a meal or coffee was becoming difficult. More to the point I attend many talks and lectures and I was struggling to hear properly. I also love music, mostly classical. Music is still enjoyable even when your hearing is impaired, but there seemed to be a lack of detail.
Eventually I plucked up the courage to get my hearing tested. The results showed that I had lost a great deal of high frequency response, resulting in an inability to understand speech. It also accounted for the dull sound to music. I could not hear the harmonics produced by violins for example. I needed hearing aids! The audiologist fitted me with Resound Linx hearing aids.
The result was quite startling, everything became so clear. I could hear everything people said in a conversation, even when it was noisy.
Then I started to listen to music, at home at first, then live concerts and recitals. The aids could not handle the dynamic levels needed to reproduce music without distortion, I expect due to overloading of the analogue to digital converter. They are digital hearing aids. I could reduce the distortion by reducing the volume, but that rather defeats the object.
After a lot of experimentation I decided to hand them back as my trial period was almost up. That only served to demonstrate just how much I needed hearing aids.
I did some research and found Widex aids. They have done a lot of work on the reproduction of music. The result is a hearing aid with an analogue to digital converter with a higher bit depth. Resulting in a much greater dynamic range, four times greater, I think. I also found Jayne Bryce.
She recommended Widex aids for the same reasons I had discovered. She tested my hearing, with the same results as before, no surprises there. I was fitted with two Widex aids and off I went.
The first thing I noticed was that they fitted so much better, hardly new they were there. Then the sound was much more natural, again not aware they were there. Then, the real test, music. They were so much better, no overloading, and therefore no distortion, just clear precise sound. They are not perfect, but I can live with that, to have my hearing back is fantastic.
Jayne is so easy to talk to, she will put you at your ease right from the start, and take you through the process with understanding and professionalism.
Mr Lambe attended the Aberdeen Hearing Show in November 2016. He was very dissatisfied with the reliability of his present hearing aids and the services he was receiving from the company he purchased them from.
Mr Lambe has had hearing loss since childhood but it has deteriorated to a severe/profound level in the last few years.
We decided to fit him with the Phonak V90 Naida UP with custom shells; this is what he has reported to us over the last 6 weeks:
“I have always had a hearing deficiency due to family hereditary reasons. I have used several different types of hearing aids, which provided some assistance but these Phonak devices are providing me with a very considerable improvement in hearing ability and confidence.
The following aspects have greatly enhanced my quality of hearing and way of life not just for me but for my wife also. The devices are very comfortable to wear and unobtrusive. I have found I am no longer troubled with condensation in the tubing, they are also easy to operate and adjust.
I am now hearing sounds which I had never heard before even with good quality hearing aids. While I could previously hear music I can now hear many components of it such as individual instruments is an orchestra or band, vocalists and choirs.
I can hear what people are saying in ‘close up’ conversations – I no longer have to guess what they have said. Understanding a conversation when people speak behind me such as in a back seat/front seat car situation is so much easier and I can now understand indirect conversations from invisible sources. Hearing telephones, doorbells, alarms and tannoys (which can be understood) is no longer a problem. I’ve found I can now differentiate between different sounds simultaneously – hearing bath water, noise in traffic, noise when walking along between a river and a road. Rain drops on the car roof is a noise I have never appreciated before!
Bryce Hearing Services are very professional. I was put at total ease at all times and was able to discuss points on a person to person basis with someone who fully understood and sympathised with my hearing difficulties. My understanding is that Bryce Hearing Services are fully committed to providing services and other devices compatible with my hearing aids if required.”
“I recently enquired about getting custom fit ear plugs for sleeping. I visited Jayne, she explained everything that I needed to know and took a mould of my ear canals. The turnaround was fantastic and Jayne kept me updated along the way.
I have tried many different ear plugs and none were very comfortable, the majority hurt my ears. Jayne explained that this is due to me having “child size” ear canals.
With my new ear plugs they fit so well you don’t even know you are wearing them, only thing is that I need to have my alarm on extra loud now.
Jayne’s customer service is impeccable and I would in no way hesitate recommending Jayne in the future.
Thanks again for all of your help.”
“Recently I called into see Jayne at her clinic at Rose Street for a consultation. The service she provided was professional, friendly and informative, and she took the time to explain what the tests entailed and then discussed the results in detail and the conclusions to be drawn from the tests.
What was also refreshing was that Jayne did not attempt to sell a product but instead offered a candid opinion of the situation and what the options were.
I would have no hesitation in recommending family, colleagues and business associates to her for assessment and will actively seek to improve the quality of life of my circle of acquaintances by pointing them in Jayne’s direction.”
I am delighted to be able to recommend your services to anyone who thinks they may require a hearing test. As you are aware, I become concerned that my hearing was not good, particularly in one ear.
You arranged an appointment promptly, and to suit my diary, and carried out the test on your own premises within a few days. The test was technically and professionally carried out and very impressive. I was relieved to discover that my hearing is not as bad as I feared it was, and I’m confident that in the short term, I have nothing to worry about. I am happy to recommend your services to anyone concerned about their hearing.
Bryce Hearing Services was my reason for a trip into the city centre this one day.
At the beginning of this year I had a very bad virus which left my hearing slightly damaged, but worse still in fact, life changing, it caused balance problems due to damage to one ear and I also now have Tinnitus. For anyone who doesn’t know what this is, it’s sounds you hear internally which cannot be controlled. The Tinnitus was leaving me very stressed, I couldn’t hear or concentrate to watch TV, I couldn’t concentrate when trying to read which I loved, even worse still I couldn’t get to sleep many nights due to the high pitched noises and when I did eventually fall asleep I often woke up after a couple of hours to not get back to sleep sometimes for the rest of the night. I was surviving but only just on a few hours sleep, I was fast becoming a stressed, distressed wreck.
I was waiting months for appointments with NHS clinics which were good and through no fault of theirs the waiting times were lengthy. We had come across Bryce Hearing Services while researching for aids to help me get some sleep as I battled with tinnitus.
I phoned and got an appointment very soon and along I went with my husband for a first hearing test and consultation. Jayne Bryce was the first person I had spoken to who really seemed to understand how distressing Tinnitus was for a person. I had a thorough hearing test which showed the hearing wasn’t as bad but was made worse by the constant Tinnitus. After a long chat many questions asked and answered I walked out of their premises wearing my wonderful free trial hearing aid, specially designed for Tinnitus sufferers. Two weeks later I purchased the same aid in the colour of my choice.
This tiny little hearing aid restored my life to almost normal within a week. Don’t get me wrong I still have tinnitus and probably always will but now I can cope with it. When the sounds I hear are loud and intrusive and I’m trying to read I have a small remote control which turns on a soft soothing Zen music which helps to distract from the horrible high pitched constant ringing.
I can now hear and concentrate on the TV, I’m much more relaxed so I’m sleeping better, if the tinnitus is really bad I can pop in my hearing aid with the Zen music on and fall asleep wearing it.
I have a lot to thank Widex for, which was the company who designed this clever hearing aid and Jayne at Bryce Hearing Services who was the one person who really appreciated how horrible and stressful a condition tinnitus is and the sooner relief can be found the better and easier it is to break the traumatic stressful cycle it seems to cause.
If you are suffering from hearing difficulties and or tinnitus this company can and will help you in a very speedy manor. I have no hesitation in highly recommending Jayne at Bryce Hearing Services.
Active mum Brenda is the only person who knows about her hearing aids
Brenda was an incredibly active and outgoing mum and wife. In 2012, while at work, Brenda suffered a head injury that knocked her unconscious. When she came round, her life was changed forever. “The tinnitus is the first thing I noticed when I came round” said Brenda. “It was this incredibly loud ringing in my ears, and it hasn’t left me since.”
Because of the nature of her work, Brenda chose to ignore her condition at first. Instead, she soldiered on and tried her best not to let anyone know about her deteriorating hearing.
“I felt very down. I wasn’t functioning at work because I couldn’t hear people properly, so I messed meetings deliberately. I even avoided eye contact with people just in case they started a conversation with me.” she said.
After finally going for a consultation six months after the accident, Brenda tried traditional, over-the-ear hearing aids. Matters went from bad to worse: Brenda found she could not keep them on for more than a few minutes without having a severe allergic reaction to the plastic casings, no matter how long she persevered.
“I tried two different plastic moulds, but before I even left the hospital, before I even got in the car, my ears started to itch. It was unbearable,” she remembered. “I just itched and itched and itched until they bled.”
At the end of her tether, Brenda was referred by her audiologist to Bryce Hearing Services, where she was introduced to Phonak’s Lyric device.
Often referred to as ‘the contact lens for the ear’, the Lyric is fitted deep inside the ear canal and is worn comfortably 24 hours a day, for months at a time*. As a result, it is entirely invisible, and can be worn while showering**, exercising and sleeping. The device is just 12mm long and sits 4mm away from the eardrum, using the properties of the ear’s anatomy to channel sound to the eardrum in a natural way.
The deep placement of the device in the ear canal also has other advantages, such as improved ability to tell where sounds are coming from, reduced feedback, reduction of wind noises, and the ability to use ear-level devices such as a telephone, headphones or stethoscope.
“When I got fitted with the Lyric, because of my bad experience with other hearing aids, I was almost waiting for something bad to happen.” said Brenda. “I kept on waiting for the bad side of Lyric. And it just never happened! I thought ‘this cannot be for real!'”
Another concern for Brenda was being perceived differently by her loved ones. Hearing loss is still stigmatised, and all to easily associated with old age and falling out of touch.
“There is a big stigma around hearing loss,” said Brenda. “The worse thought was that my family and friends and colleagues were going to look at me differently. I was not going to be the person who they knew.”
“I used to scuba dive and skydive, and these days I motorbike quite a lot. I’ve always been very active and that’s how my boys and husband know me. I have always been very close to my boys, and I was scared that would change.”
Far from becoming a different person and unrecognisable to her loved ones, Brenda is now enjoying life just as much as before her accident.
But there is a twist in Brenda’s tale: she still has not told anyone she wears Lyric. Not even her husband.
She said: “I want this to be an opportunity to tell my friends, colleagues and family, ‘look, I am proud to tell you now that I have been wearing hearing aids for the past eighteen months and you’ve never known about it.'”
“I feel I can really say I owe my life to Lyric. I’ve been in the depths of depression, and I’m not going back!”
*Individual patient needs may very. Lyric is not appropriate for all patients. See Jayne at Bryce Hearing Services to determine if Lyric is right for you.
** Lyric is water resistant, not waterproof, and should not be completely submerged underwater.
In August 2014 I took up the offer of a trial using the Lyric hearing aids.
From the beginning of the trial until now I have received excellent professional, friendly service and guidance from Jayne, who has ensured that the whole transition to using the Lyric hearing aid has been a truly positive experience.
The improvement in my ability to hear with the Lyric has had numerous benefits both in my personal life and in my work environment and has significantly enhanced my quality of life.
I would have no hesitation in recommending Jayne at Bryce Hearing Services and the Lyric hearing aid.
Karen Hardy Dancer & Strictly Come Dancing Champion with cricketer Mark Ramprakash in 2006 and British, European and World Champion Latin American Dancer had lost 70% of her hearing by the age of 18 and was fitted with Lyric – the invisible hearing aid in 2012.
Born and raised in Bournemouth, Karen started her dancing career at the age of five.
But aged just 9 years old, Karen was diagnosed with an aggressive disease called mastoid cholesteatoma.
Mastoid cholesteatoma is a growth in the middle ear, which causes dizziness, hearing loss and facial paralysis. At its most severe, it can be fatal. Karen had suffered from ear infections from the age of six, but the cholesteatoma, when it was diagnosed, came as a shock to her. “We were having dinner one evening when blood started pouring from my left ear”. She was rushed to hospital and had a series of operations.
By 18, Karen had lost 70 per cent of the hearing in her left ear and although in remission was still in pain. But when doctors told her she wouldn’t be able to dance, as the disease would affect her balance Karen decided to prove them wrong as dancing was an escape. “On the dance floor I dreamed that I could hear. I could run away from the pain.”
Karen turned professional aged 24 and by the time she retired from the competitive world of dance in 1999 she was undefeated United Kingdom, International, British National, World Masters, Open Italian, Yankie Classic, London Open, Osaka World Trophy Champions of Latin American Dance (together with dance partner Bryan Watson).
In 2005 Karen was invited to be a dancer on the BBC hit series Strictly Come Dancing where she won the competition with cricketer Mark Ramprakash (series 4) in 2006.
But the condition affected other areas of her life too not only did she find it difficult taking part in interviews in her personal life she couldn’t swim because of the pressure the water would put on her ear, and had to tilt her head in the shower to avoid getting it wet and risking infection.
However in 2012 Karen was fitted with a new hearing device called Lyric labelled ‘the contact lens for the ear’ it fits invisibly deep inside her ear canal and is worn 24 hours a day for up to 3 months at a time “I was in disbelief. They gave me my hearing back!.” The device has changed Karen’s life and she can even wear them at night when sleeping so she can hear her little boy in the other room if he wakes in the night.